NEXPRO

Refund Policy

At Nexpro Trade, we follow a structured and disciplined trading approach designed to balance risk and reward while creating consistent earning opportunities for our clients. Our trading plan is built on professional strategies, advanced technology, and strict risk management principles.

1. General Policy
Nexpro Trade operates as a trading platform based in Dubai. All deposits made by users are intended for trading and platform services.
👉 All payments are considered final and non-refundable, except under specific conditions mentioned below.

2. Non-Refundable Situations
Refunds will not be provided in the following cases:

• Losses incurred due to trading activities
• Change of mind after deposit
• Lack of understanding of trading risks
• Inactivity or non-usage of account
• Referral or network-related earnings

👉 Trading involves risk. Losses are part of market activity.

3. Eligible Refund Conditions
Refunds may be considered only in limited situations:

a) Duplicate Payment
If a user accidentally makes a double payment
Verified duplicate amount may be refunded

b) Technical Error
If funds are deducted but not credited to user account
After proper verification, correction or refund will be processed

c) Unauthorized Transaction
If reported within a reasonable time
Subject to investigation and approval
👉 All refund requests are subject to internal review.

4. Refund Request Process
To request a refund:
Contact support via email: support@nexpro.trade
Provide transaction details (date, amount, payment proof)

Explain reason clearly
👉 Incomplete requests may be rejected.

5. Processing Time
Refund review may take 3–10 working days
Approved refunds will be processed via original payment method (where possible)
👉 Time may vary depending on payment provider.

6. Wallet & Withdrawal Policy
Deposited funds are primarily meant for trading use
Users are encouraged to use the withdrawal system instead of refund requests
Withdrawals are processed as per company policy

7. Fraud & Misuse
Nexpro Trade reserves the right to:
Reject refund requests in case of suspicious or fraudulent activity
Block accounts involved in misuse of refund policy
👉 Strict action will be taken against abuse.

8. Chargebacks
Users are advised not to initiate chargebacks without contacting support
Unauthorized chargebacks may lead to account suspension

9. Policy Updates
Nexpro Trade may update this Refund Policy at any time
Users are responsible for reviewing the latest version

Final Note
By using Nexpro Trade services, users agree to this Refund Policy and understand that trading-related payments are generally non-refundable due to the nature of financial markets.